Warranty and Guarantee

When you buy goods you are covered by the consumer protection laws, or warranty. It says that the goods must be of satisfactory quality, fit for any specified purpose and as described. Guarantees do not replace warranty. They are in voluntary addition to them.

European Product Warranty Directive

If your product proves to be defective during a period of two years from the date of purchase this product will be repaired, or at Umax’s option replaced, free of charge.

Under this warranty the customer must:

• Claim that the product was defective at the time of delivery.
• The defect in the product must not have been apparent at the time the consumer made the purchase.
• The consumer must inform the seller within two months of learning of any defect.
• If the consumer makes a claim within six months of delivery of the product that the product was defective at delivery, the burden is on the seller to prove that the product was not defective at the time of sale. From six to twenty-four months, however, it is the consumer’s obligation to prove that the defect in the product existed at the time the goods were delivered to the consumer.

Umax follows the European Product Warranty Directive. No further guarantees are given. To speed up warranty claims Umax allows consumers to send defective goods directly to Umax service center even though the liability lies with the seller and not the manufacturer.

Click here for Umax service page.